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Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…

Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Useful links and downloads

  • Ward contacts 

    For information on specific wards at Queen Alexandra Hospital, including contact information, please view ward contacts

  • Departments 

    If you would like information on specific departments and services provided at Portsmouth Hospitals NHS Trust, please view department listings

  • Visiting times

    Family members and carers play an important role in supporting patients during an episode of ill health. For information on visiting times.

  • Have Your Say

    If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS).  Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved.  When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.

 

News

Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…

Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Useful links and downloads

  • How to Get Here

    The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M. 

  • Visiting Times

    Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.

  • Appointments

    More information on visiting hospital for an appointment.

  • Have Your Say

    If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS).  Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved.  When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.

Departments & Services

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

Useful links and downloads

  • Ward contacts 

    For information on specific wards at Queen Alexandra Hospital, including contact information, please view ward contacts

  • Departments 

    If you would like information on specific departments and services provided at Portsmouth Hospitals NHS Trust, please view department listings

  • Visiting times

    Family members and carers play an important role in supporting patients during an episode of ill health. For information on visiting times.

  • Have Your Say

    If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS).  Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved.  When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.

 

Chief Executive's Message

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Useful links and downloads

  • Facebook Live

    We host regular Facebook Live sessions, hosted by our Chief Executive or one of our Executive team. These are an opportunity for both our staff and members of the public to learn more about particular topics of interest and ask any questions they may have. Recent topics have included a focus on how we work with our military colleagues, the background to our Respect and Protect campaign and our Culture Change Programme.

  • Hospital Open Day

    Every year we hold an open day at for our local communities to find out more about what we do and the range of services we provide at Queen Alexandra Hospital.
    We offer activities for all age groups interactive stalls and a wide range of department tours. Tours have included our mortuary, microbiology, robotics, blood sciences, hospital radio and more. More than 700 people attended our latest open day, which was held on 28 September 2019 and planning for next year’s event is already underway.

  • Public meetings

    We run a series of public meetings throughout the year as an opportunity for members of our local community to hear about the latest developments across the Trust, provide feedback on our services and ask any questions. 

  • Your feedback

    We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.

  • Sign up for regular updates

    If you would like to receive updates from us on news and activity across the Trust then please contact us via Communications@porthosp.nhs.uk to sign up.

 

 

Events

Visiting Times

Last updated: 13 May 2020

Temporary Visiting Restrictions Due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

If any of the following exceptional circumstances applies, please contact the ward or department in advance to discuss appropriate arrangements:

  • the patient is receiving end-of-life care
  • the visitor needs to be accompanied – accompanying visitors should not stay in patient, ward or communal areas
  • they are a birthing partner accompanying a woman in labour
  • they are supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed

Slightly different rules apply to paediatrics and neonates:

  • In the paediatric and neonatal departments, only one parent or appropriate adult is able to be with their child at any given time and currently no other children will be able to visit.

Thank you for your continued support and understanding at this challenging time.

Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

  • You can e-mail a personal message to PALS at PHT.PALS2@porthosp.nhs.uk
  • You can telephone PALsSon 0800 917 6039 to leave your message with the team.
  • PALS will then print and laminate the messages received so that they can be kept clean and delivered to your loved one.
  • If patients would like to send a reply, our Family Liaison Officers will let PALS know so that they can pass this on.

We want to support you to keep you in touch with your loved ones as much as possible at this difficult time and have introduced a number of different ways to help while visiting is restricted:

  • Online chats: We have a number of iPads and can arrange for you to have an online chat with your loved one.
  • Drop Off and collection point: If you would like us to pass on essential items to your relative, these can be brought to the drop-off station located outside the main entrance of QA.  Volunteers will label the belongings and ensure they reach the right person. If you are in touch with your relative you can also arrange to pick something up from them via the drop-off station, which is open daily from 10am to 7pm.
  • Messages on QA Hospital Radio: Family and friends can send in messages for their loved ones in hospital and request a song to be dedicated to them. Just send in your message by 12pm each day to studio@qahospitalradio.com.   All messages received will be broadcast on QA Hospital Radio between 6pm and 7pm.

 

You can find out more about all of these services by contacting PALS or asking the ward team for more information. You can email PHT.PALS2@porthosp.nhs.uk or call 0800 917 6039

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
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