Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Visiting Times

Last updated: 27 May 2021

Visiting information (April 2021)

We know how important it is for you to keep connected with your loved ones when they are staying with us and we have worked hard during the COVID-19 pandemic to support visiting during these exceptional circumstances. Having now reviewed our visiting policy, from 23 April we are able to allow visiting in a careful and COVID secure way, in line with national guidelines.

Virtual visiting

Avoiding unnecessary contact remains important, so where possible we would encourage you to continue using our virtual visiting services and speak to your loved one by video call rather than visiting. Our staff will be happy to help arrange a date and time for you.

Adult inpatient visiting

From 23 April 2021, patients will be able to see one designated family member or friend for one hour per day and will need to be booked in advance, directly with the ward.

In the case of exceptional circumstances or compassionate grounds, we will continue supporting additional visiting at the ward manager’s discretion. Examples of these include:

  • A family member or loved one receiving end-of-life care
  • A carer supporting someone with a learning disability
  • Patients may be accompanied where appropriate, to assist with their communication and/or to meet their health, emotional, religious or spiritual care needs
  • Patients having an extended admission of more than two weeks
  • Patients staying on the Acute Medical Unit (AMU) for more than one day

Anyone with a COVID-19 positive test, showing symptoms of coronavirus (a new continuous cough, a high temperature or a loss of, or change in their normal sense of smell or taste), or under instruction to self-isolate must not visit.

All visitors should observe good hand hygiene (handwashing) and wear appropriate PPE such as a surgical face mask, which will be provided on entry to the hospital.

What can I expect when I am visiting a loved one in hospital?

  • The number of visitors at the bedside will be limited to one close family member or friend which cannot change during your stay
  • You will need to book your visit in advance by contacting the ward where your relative or friend is being cared for
  • Prior to visiting, you will be asked about any high-risk conditions you or members of your household may have. Depending on your answers, you may be advised not to visit
  • If your visit is agreed, you will be given instructions on where to go and who to ask for on your arrival at the hospital
  • If you are unable to visit in person, please talk to the staff about arranging a virtual video visit
  • All visitors will need to wear a surgical facemask in ward areas. This includes people who would otherwise be exempt
  • You should bring as few personal belongings as possible with you, e.g. bags, electronic devices and gifts for the patient
  • You should remove your outer clothing, e.g. coat or jacket, roll your sleeves up and wash your hands for at least 20 seconds

Children inpatient visiting (including NICU and Paediatrics Unit)

Our youngest patients in the Neonatal Intensive Care Unit and Paediatrics Unit can be visited by both parents or guardians with no time restrictions. Parents and guardians must always wear a mask or face covering while visiting, and if going into a high-risk area or to visit a patient with suspected/known COVID-19, will need to wear a surgical mask. Unfortunately, no siblings are currently able to visit.

Maternity services visiting

Women attending prenatal scans and appointments can be accompanied by one partner/support person who must wear a face mask or face covering and are encouraged to carry out regular lateral flow tests.

It is recommended that you test yourselves twice a week and 24 hours prior to any routine maternity appointment or attendance to the unit.
 
Tests can be obtained from https://www.nhs.uk/conditions/coronavirus-covid-19/testing/regular-rapid-coronavirus-tests-if-you-do-not-have-symptoms/All testing needs to be recorded on the government database and the link can be found within the kit.
 
If you or your partner have a positive result, please immediately self-isolate, do not attend your maternity appointment and contact the maternity triage bleep for advice and support. Please call 02392 286000 and ask for the maternity triage bleep on 2235.

Women can be accompanied by their partner when they attend the hospital for delivery or if you are in labour. Once you are in established labour, a second nominated birthing partner will be allowed to accompany you. Following delivery, partners can remain in the room/ward for three hours. Unfortunately, we are unable to allow partners to remain overnight unless the woman is in labour or in exceptional circumstances and at the discretion of the nurse in-charge/ward manager.

If you are having an elective caesarean your partner can join you on the ward from 7am on the morning of your surgery. Your partner may attend theatre with you if appropriate and stay with you once your baby is born and after you are moved into the recovery area. As above, they can return to the ward with you for three hours or return for a visiting slot later in the day.

If women stay in after delivery, they are able to nominate one person who can visit them for one of two time slots each day: 12.30pm to 3.30pm and 4pm to 7pm. Visitors are required to wear a face mask on the ward including individuals who would usually be exempt. Unfortunately, no siblings are currently able to visit.

If you have any questions or concerns, please speak to your midwife or the nurse in-charge. 

Attending the Emergency Department and appointments

On arrival at the Emergency Department, the triage nurse will discuss with you whether it is appropriate for you to be accompanied by one person. If it is felt appropriate for them to come in with you, all visitors will need to wear a surgical mask. If they are showing flu like symptoms or are suspected to have COVID-19, your visitor will not be able to accompany you. When attending an outpatients or diagnostic appointment such as scanning, patients may be accompanied by one close family member or loved one to support them with any complex or difficult decision making. The person accompanying you must wear a surgical mask in all areas. If they are showing flu like symptoms or are suspected to have COVID-19, your visitor will not be able to accompany you.

 

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

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